Report an Incident

An emergency situation which critically impairs the Customer's business operations until it is rectified or a workaround is in place. Such incidents are typically characterised by the unavailability of entire application system during the Operational hours, a breach of SLA or security breaches and will cause material financial, reputational, compliance, or significant increase in risk of impact if not resolved quickly.

A detrimental situation caused by a significant error in the application, performance degrades substantially under reasonable loads or key functionalities of the application are not accessible by all users, thereby causing a significant impact on business operations, or a significant risk of an SLA breach.

The application is impaired caused by unexpected behaviour in the application. The impact is not time critical, has a reasonable workaround or only impacts selected users, thereby causing little or no significant impact.

A noticeable situation, caused by an error in the application, in which use of the application is affected in some cosmetic or ergonomic way and has minimal impact causing no significant impact on business operations, or an issue which is reasonably correctable by a documentation change or by a future, regular release from Marketnode.

Report an Incident

Incident Reported